Customer area
Login is optional — you can book and track by Service ID without an account.
Authorised access only
Forgotten Windows password, PIN not accepted, locked local account or a Microsoft sign-in problem: we work through official recovery paths with documented ownership verification.
Services are provided only for devices/accounts owned by or legitimately authorized to the customer. Proof of ownership or authorization may be requested.
This service exists for people who own their device and have lost access to it. Every request goes through an ownership verification workflow before work starts: identity proof, purchase proof or an authorised-owner declaration, plus a written record of what was requested.
We use legitimate, vendor-supported methods: official account recovery flows, password reset links, Microsoft verification codes, recovery keys, BitLocker recovery-key handling and local-account reset performed physically on a device you own.
We do not offer hacking, "bypass any password" tooling, access to somebody else’s device or account, credential theft, or anything that would be unauthorised under the Information Technology Act, 2000. Requests of that nature are declined and reported internally.
Device types handled on this page:
Password & Account Assistance
Ownership verification
Nothing about the device happens until ownership or authorisation is established and recorded.
Whose device is it, how it was bought, which account is locked and what you have already tried.
Photo ID plus any one of: purchase bill, box with matching serial, warranty card, employer authorisation letter, or a signed owner declaration.
Serial number, BIOS UUID and Windows device ID are recorded on the job sheet against your details.
Official vendor account recovery, password reset on the spot with you present, or — where appropriate — a documented local-account reset on the device in our hands.
You sign the completion record. We then set a strong password, recovery e-mail/phone, and suggest BitLocker or backup steps so this does not repeat.
Services are provided only for devices/accounts owned by or legitimately authorized to the customer. Proof of ownership or authorization may be requested.
FAQ
A photo ID plus at least one ownership document: purchase bill, retail box with matching serial, warranty record, or an authorisation letter if the device belongs to a company. For Microsoft account issues, the official verification path must succeed — we cannot and will not bypass it.
Password & Account Assistance
Only when ownership or an authorised service request is verified. On many business laptops BIOS passwords are managed by the manufacturer or the company IT owner; we will tell you which path applies rather than guessing.
Password & Account Assistance
Yes, with written authorisation from the business owner/IT administrator on letterhead, and we follow whatever policy applies (MDM/Domain account may need admin-side action).
Password & Account Assistance
No. Those must go through the service provider’s own recovery process, and access without the owner’s authorisation is unlawful. We will point you to the correct official channel.
Password & Account Assistance
Next
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Next step
Model, symptom, what you already tried — that is enough for us to tell you the likely cause, what we need to check and a cost band.