1. Scope of services
We provide technical services on customer-owned or customer-authorised devices: assessment, data recovery attempts, backup, migration, software installation and repair, hardware service and upgrade, security cleanup, network and peripheral setup, remote support and maintenance contracts.
We are an independent service provider. We are not an authorised service centre for any manufacturer and we do not claim any such relationship, warranty or endorsement.
Any manufacturer warranty you hold continues to sit with the manufacturer; where a repair could affect it, we tell you before proceeding so you can decide.
2. Quotation, approval and pricing
Assessment or diagnosis may be chargeable as published. Work beyond diagnosis starts only after you approve the written estimate (message, e-mail or dashboard approval is sufficient).
Indicative prices on this site are starting points, not offers. They vary with capacity, filesystem state, failure category, parts availability and current market rates.
If diagnosis reveals a materially different problem, we stop and re-approve the revised figure before continuing. Work performed under a superseded approval is charged at that approval.
3. Data recovery disclaimer — read this carefully
Data recovery results depend on device condition, filesystem status, physical damage, overwrite level, encryption and other technical factors. No recovery result can be guaranteed.
Recovery attempts carry risk. A further attempt may reduce what is recoverable, so the order of operations matters; we explain the plan and the risk before each stage.
Unless expressly agreed in writing, we are not the custodian of your only copy. You remain responsible for maintaining your own backup of anything irreplaceable.
Where we quote "no data – no charge", it applies only to the specific logical failure category named in that written quote and does not extend to hardware work, donor parts, imaging time on severely damaged media, or cases where partial recovery is achieved.
Our maximum liability for any claim relating to a job is limited to the amount you paid for that job, except where the law requires otherwise.
4. Password and account assistance — permitted use
These services are provided only for devices/accounts owned by or legitimately authorized to the customer. Proof of ownership or authorization may be requested, and we will decline any job where we are not satisfied.
We do not provide, advertise or assist with: unauthorised access to any device or account, credential theft, "bypass any password" tooling, interception of communications, or access to accounts of another person including estranged spouses, employees, competitors or minors.
Requesting such a service is unlawful in India under the Information Technology Act, 2000 (including sections 43 and 66) and may attract liability elsewhere. We may report attempts and we will not perform the work.
Where a device is company property, the authorising signatory must be a person entitled to authorise access on behalf of the business, and we require that authorisation in writing.
Some situations can only be resolved by the account provider (for example a locked Microsoft, Google, bank or social-media account). We will tell you that rather than taking money for an impossible job.
5. Your responsibilities
Provide accurate device, software and history information, including anything already tried.
Confirm lawful ownership or authority for every device and every account involved, and supply verification documents when asked.
Remove or disclose any encryption, licence or account dependency that affects the work (BitLocker, FileVault, MDM, RAID, vendor lock).
Take your own backup where practical, and collect the device within the agreed period after the "Ready for Delivery" status.
Ensure software installed or retained on your system is properly licensed by you.
6. Unclaimed devices and storage
Devices remain safely stored for 30 days after "Ready for Delivery" without charge. After 60 days, we may send a registered notice; after 90 days of no response we may dispose of the device or recover storage charges as permitted by law, including sale to recover unpaid fees.
We never keep your recovered data hostage: on request we will return your original media, and any working copies we hold are deleted per the Privacy Policy.
7. Payment, invoicing and refunds
Payment is due on delivery unless the contract says otherwise. Parts, licences and consumables are billed at documented cost plus the published service charge.
GST/tax, where applicable, is shown on the invoice as per our registration status at the time of billing; we do not collect tax we are not authorised to collect.
Refunds follow the Refund Policy published on this site. Charges for time genuinely spent and parts already purchased are non-refundable.
For AMC contracts, fees are as scheduled in the contract; suspension, termination and notice periods are defined there.
8. Website content, samples and intellectual property
Site text, artwork, code and layout are our property or are used with permission; you may not republish them for commercial purposes without consent.
Testimonials shown as samples are illustrative formatting examples, not customer claims of outcome. Reviews are published only with the reviewer’s permission and remain editable/removable by the site owner.
Blog content is general technical information, not professional advice for your specific situation. Do not act on it for irreversible steps (formatting, wiping, registry cleaning, firmware flashing) without checking with us first.
You grant us permission to use job details for internal records and, only with written consent, anonymised case studies.
9. Acceptable use of this website
Do not submit spam, false ownership claims, automated submissions, or requests for unlawful services. Rate limits and validation exist to stop abuse; accounts or numbers misusing the platform may be blocked.
Do not attempt to access the admin area, other customers’ data, or endpoints you are not authorised to use. Doing so is unauthorised access under the IT Act, 2000.
The site is provided "as is"; we do not warrant uninterrupted availability, and we may take it down for maintenance.
10. Governing law and contact
These terms are governed by the laws of India. Courts at Muzaffarnagar, Uttar Pradesh have exclusive jurisdiction, subject to any consumer or statutory forum you are entitled to approach.
Questions about these terms: raviprajapati@raviprajapati.com / +91 79833 82750.
These terms were last updated on 1 September 2026.
This page is generated from the site content module so the wording stays identical everywhere it is referenced. Contact: raviprajapati@raviprajapati.com · +91 79833 82750. Questions about Indian IT-law obligations are answered honestly, including “we cannot do that”.