Track service
Where is my device right now?
Enter the Service ID from your confirmation message. No login needed — the ID itself is the key.
New submissions appear here as soon as the intake is logged — the Service ID on your confirmation screen works immediately.
Status vocabulary
- 1 Received
- 2 Under Diagnosis
- 3 Waiting for Approval
- 4 In Progress
- 5 Recovery Attempt
- 6 Repair In Progress
- 7 Ready for Delivery
- 8 Completed
- 9 Cancelled
“Waiting for Approval” and “Recovery Attempt” are the two stages where your decision matters: nothing proceeds without you.
Handover
What “Ready for Delivery” means
Testing done with you, data verified on your media, old parts returned where applicable, and a signed handover record in your dashboard.
- Recovered data copied to your drive and count verified with you
- Device boot + load test where a repair was done
- Handover record + invoice/receipt issued
- Retention grace period for a free re-copy, then working data deleted
- After-service advice so the same failure does not repeat